1 Rating and Review for
Miele W 1913 Front Load Washer
Waste money and Terrible service from Miele
Overall: I bought this washing machine ($1499 after discount) 4 months ago. In the first month, the timer was frozen in 32 mins remaining and the machine was non-stop running till I realized what happened. The machine could already run for hours. I had to switch it off/cancel the program and restarted it. The same thing happened again in a few weeks later.
I called the service center and organized a technician to have a look. I was told it might not caused by manufacture defects which means I had to pay for the visit. On the appointment day, I received a phone call to say that I had to reschedule the appointment because the technician was sick and couldn't come. Since I still could use it and it always takes a long waiting period for the home visit, I decided to leave it.
Last week, the machine had a faulty message and beeping all the time. I organized the home visit through the service center. You know what happened? The technician was sick AGAIN!!
This is really pissing me off. A lady from service center told me I cannot return the machine over 30 days of purchase. Come on, nobody uses a washing machine every single day like TV, computer, Microwave etc. 30 days are not enough to tell whether it good or not.
I work during the weekdays. It's so hard to organize a home visit and the technician ditched me twice.
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